General FAQs
What is TryBeaut?
What is TryBeaut?
TryBeaut is your go-to destination for affordable, high-quality beauty products that make your routine effortless and effective. We’re dedicated to helping you feel confident, radiant, and unstoppable every day.
Where do you ship from?
Where do you ship from?
We ship from our trusted fulfillment partners, with most products being dispatched from our international warehouses. We aim to process your order within 1–3 business days.
How long does shipping take?
How long does shipping take?
Shipping times vary depending on your location:
- UK
6–10 business days - US/Canada
7–12 business days - EU
6–12 business days - Rest of the world
10–15 business days
We’ll always provide tracking so you can follow your order every step of the way.
Can I change or cancel my order?
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 12 hours of placing your order at support@trybeaut.com After this window, we can’t guarantee cancellations or changes.
Are your products cruelty-free?
Are your products cruelty-free?
Yes. We’re committed to ethical sourcing and do our best to ensure our products are cruelty-free and never tested on animals.
Do you accept returns?
Do you accept returns?
We offer a 30-day return policy on most unused and unopened products. If you’re not happy with your order, email us at support@trybeaut.com with your order number and we’ll guide you through the process.
My item arrived damaged — what should I do?
My item arrived damaged — what should I do?
We’re sorry to hear that! Please contact us within 3 days of delivery with clear photos of the item and packaging so we can send a replacement or refund.
Do you offer wholesale or influencer partnerships?
Do you offer wholesale or influencer partnerships?
Yes! We’re always looking to collaborate. Please email support@trybeaut.com with your details and we'll get back to you.
How can I contact customer support?
How can I contact customer support?
You can reach us any time at support@trybeaut.com — we aim to respond within 24 hours, Monday through Friday.